Legal Notice, Privacy, and Security

Updated on June 24, 2024

Terms of Use of S.I.C. Website

These terms of use apply to the S.I.C. website (hereinafter referred to as "Site").

By using our Site, you agree to the following terms of use:

S.I.C. manages the following domain name: www.sicsprl.be

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Copyright and Intellectual Property

The content on our site is the intellectual property of S.I.C.

Without permission, this content may not be copied, reproduced, republished, publicly displayed, encoded, translated, transmitted, or distributed (including via "mirroring") on another computer, server, website, or any other means of publication or distribution for commercial purposes.

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Accuracy of Information

Our websites are intended for Belgium. The information on our websites is generally valid only within this territory. We strive to keep the information on our Site up-to-date and to correct any errors as soon as possible. We cannot be held responsible for claims or financial losses resulting from the content of our Site. We may change the content of our Site at any time and without prior notice.

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Return and Information

S.I.C., Eerdegemstraat 1, 9310 Aalst

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Privacy and Security

We respect your privacy and do our utmost to protect your data. Below you will find what data we collect and for what purposes we use it. You can also see what your rights are, who has access to your data, and how long it is retained.

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Data S.I.C. Collects About You

If you purchase a product, subscribe to our newsletter, log into our services, contact us (whether through social media or not), participate in an online survey, or otherwise interact with S.I.C., we may collect various data, including:

Your contact details such as your name, address, phone number, and email address or other data such as the name of your company, address, and VAT number
Your account details, such as your email address, account status
Your payment details, such as your billing address and payment method
Your transaction details regarding the purchase of products and services from S.I.C.
Other data you provide us, such as the content of communication with S.I.C., contacts with our customer service, and on social media

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Telephone Contact

If your phone number is in our customer database, our staff can automatically see your customer information. This is to help us serve you faster and more efficiently. During a call, we may add notes to your personal data in our database. This allows us to provide better follow-up to these calls. We do not record our phone conversations.

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Newsletters and Emails

We send you different types of emails. For example, after a purchase you have made or in response to a question you have asked us.

We also send you general emails (which we call "newsletters"), but only if you have signed up for them (this is called "opt-in"). When you subscribe to one of our newsletters, we only keep the data necessary to identify you. If you no longer wish to receive newsletters, you can unsubscribe online.

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Social Media

We are of course pleased that you watch our videos on YouTube, give us a "like" on Facebook, or follow us on LinkedIn. We show you useful advertisements on social media about our new products or offers based on your interests. This is possible thanks to cookies.

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Cookies and Other Technologies

Our sites, online services, interactive applications, emails, and advertisements may use cookies and other technologies such as pixel tags and web beacons. When you fill out a form on our site, we automatically register your IP address (internet identification number of your computer or portable device). This is to optimize the security of our site and to prevent spam.

Cookies are small text files (sometimes temporary) that are useful to both you and us. Accepting cookies is necessary if you want to use our site optimally.

Thanks to functional cookies, you do not have to enter or download the same information repeatedly when you return to our site. They are also useful for placing products in your shopping cart, logging in with your data, and watching our YouTube reviews. These functions require cookies to work.Analytical cookies show us how you use our site and how we can improve and simplify the process.Marketing cookies personalize your experience and allow us to send you offers that you really expect. Think, for example, of a personalized newsletter or specific offers on social media.

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Deleting or Disabling Cookies

Do you want to disable or delete cookies? Please note that this may hinder the proper functioning of our site. Here you will find the instructions for various browsers:

Chrome
Firefox
Internet Explorer
Edge
Safari (iOS)
Safari (macOS)

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Your Rights (and Ours)

What is the "legal basis" for using your data?Under data protection laws, we must indicate the "legal basis" on which we use your data. We need your data due to the contractual agreements between you and S.I.C., such as the purchase of a product or service.

For example:

Preparing quotes
Confirming an order
Contractually required information about the service

We may also use your data in a "legitimate interest." This means that we want to offer all customers an optimal and personal service. This applies to surveys, contact with our customer service, visits to our site, newsletters and emails, personal advice, and social media.We may also be legally obliged to use your data, for example, if we suspect a case of fraud.

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Who Has Access to Your Data?

Within our company, everyone has access to your data to some extent. Our employees do their utmost to respect your privacy.

In some cases, we also share your data with other parties:

Partners: when you purchase a product from us, your data is shared with our partners.
Subcontractors: when we want to send you a postal item (such as a magazine), we regularly use a processing company.
Data platforms, advertising and media agencies, and research agencies: we occasionally use external companies to help us. In such cases, we give them access to the statistics of our site(s) and our social media accounts.

However, the following always applies: the parties to whom we give access to your data may only use it to provide you with a service on behalf of S.I.C. Your data is in no case sold to third parties.

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Where Do We Store Your Data?

Your data may be located in one of these places:

Paper archives. The proof of financial transactions (such as invoices) is not only kept digitally but also on paper. We keep them for at least 10 years. These archives are stored securely, under lock and key.
Temporary paper prints. Sometimes it is simply more convenient to have a paper copy. If this document contains personal data, it is destroyed after use with a paper shredder.
Digital support. We store your data in databases with strict security measures. Therefore, your data is almost always stored within the European Union. In the exceptional case that customer data is transferred to countries outside the European Union, we ensure adequate protection of your privacy. This is officially established for several countries. Some American parties have joined the Privacy Shield, which provides a sufficient level of protection. Or we work with official standard contracts, specially designed to ensure the protection of your privacy.

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How Long Do We Retain Your Data?

The duration for which we retain your data depends on the relationship we have with you.

If you purchase a product or service. We do not delete your data from our database. We do this for security reasons.
If you request information. If you have not yet purchased anything from us and request information about our products or services, we register you in our database. After ten years of inactivity, we delete your data.
If you subscribe to a newsletter. You can manage this subscription online. We keep a copy of this subscription in our customer database.
If you apply for a job. We delete the data related to your application no later than 1 month after the end of the application process. In some cases, we deviate from this practice, for example, if we want to contact you later for new vacancies. However, we only do this with your consent. If you are hired, we add your application data to your contract.

The tax authorities require us to retain your billing, payment, and order data for 10 years. After that, we only use anonymous data for internal reports.

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What Are Your Rights?

You remain in control of your data. Do you want to access your personal data for free or receive a copy of it? Do you want to change, delete, restrict its use, or adjust your preferences for receiving emails? No problem. Let us know by mail or email. You can also object to the use of your data for commercial purposes or indicate that your privacy is more important to you than our interest. In that case, we will reassess the situation.

You can easily unsubscribe from newsletters. Use the link at the bottom of the newsletter. And if you no longer want cookies? You can manage that yourself too. See our section on cookies to find out how.

We want to make sure it is really you. Therefore, we may ask you for additional information to verify your identity. This can happen with unclear requests.

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Questions About Privacy

For questions or complaints regarding your personal data and the protection of your privacy, you can contact us by email: yuri@sicsprl.be or by mail.

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Who Is Responsible for Your Data?

The controller of your personal data is S.I.C., a Belgian company with a permanent establishment in Belgium. All our employees, regardless of the country they are located in, do their utmost to comply with Belgian and local privacy protection laws.

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S.I.C.

Address: Eerdegemstraat 1, 9310 Aalst

Phone: +32 53 22 00 54